Legal
Last Updated: January 2025

Crixo Terms and Conditions

These terms govern your use of the Crixo platform. Please read them carefully before registering or placing any bets. By creating an account on Crixo, you confirm that you have read, understood, and agreed to everything on this page.

Important Notice: These Terms and Conditions constitute a legally binding agreement between you and Crixo. If you do not agree with any part of these terms, you must not use the Crixo platform. Continued use of the platform after any update to these terms constitutes acceptance of the revised version.

1 Acceptance of Terms

By accessing, registering on, or using the Crixo platform in any way, you confirm that you have read these Terms and Conditions in full and that you agree to be bound by them. These terms apply to all users of the Crixo website, mobile application, and any related services provided under the Crixo brand.

These terms should be read alongside the Crixo Privacy Policy and Responsible Gaming Policy, both of which form part of the overall agreement between you and Crixo. If there is any conflict between these documents, these Terms and Conditions take precedence unless otherwise stated.

Crixo reserves the right to update or modify these terms at any time. When changes are made, the updated version will be published on this page with a revised effective date. It is your responsibility to check this page periodically. Your continued use of the Crixo platform after any changes are posted constitutes your acceptance of the new terms.

2 Eligibility

To register and use the Crixo platform, you must meet all of the following eligibility requirements:

  • You must be at least 18 years of age. Crixo does not permit anyone under the age of 18 to register, deposit, or participate in any gaming activity on the platform.
  • You must be accessing the platform from a jurisdiction where online gaming is not explicitly prohibited by local law.
  • You must not be a current employee, contractor, or immediate family member of a Crixo employee or contractor.
  • You must not have been previously excluded or banned from the Crixo platform for any reason.
  • You must be acting on your own behalf and not as an agent or representative of any third party.
Crixo takes age verification seriously. If we have reason to believe that a registered member is under 18, we will suspend the account immediately and conduct a verification review. Any winnings accumulated during this period may be forfeited.

By registering on Crixo, you confirm that you meet all eligibility requirements listed above. Providing false information during registration is a violation of these terms and may result in permanent account closure and forfeiture of any balance.

3 Account Registration

Each person is permitted to hold only one account on the Crixo platform. Creating multiple accounts — whether under the same name, the same device, the same payment method, or the same IP address — is strictly prohibited and will result in all associated accounts being closed and any balances being forfeited.

When registering, you must provide accurate, current, and complete information. This includes your full legal name, date of birth, contact details, and any other information requested during the registration process. Crixo may request documentation to verify your identity at any point, including but not limited to a national ID card, passport, or utility bill.

  • You are responsible for maintaining the confidentiality of your account login credentials.
  • You must not share your username or password with any other person.
  • You must notify Crixo immediately if you suspect unauthorised access to your account.
  • Crixo will not be liable for any losses resulting from unauthorised account access caused by your failure to keep your credentials secure.
Crixo recommends enabling two-factor authentication on your account for additional security. This can be done from your account settings page after registration.

4 Deposits and Withdrawals

Crixo supports deposits and withdrawals via bKash, Nagad, and Rocket. All transactions are processed in Bangladeshi Taka (BDT). Crixo does not currently support international payment methods or cryptocurrency transactions.

Deposits are typically credited to your Crixo account instantly after the transaction is confirmed by the payment provider. If a deposit does not appear in your account within 30 minutes, please contact Crixo support with your transaction reference number.

  • Minimum deposit amounts vary by payment method and are displayed at the time of transaction.
  • Crixo does not charge fees on deposits, though your payment provider may apply their own charges.
  • Withdrawals are processed to the same payment method used for the most recent deposit, subject to verification.
  • Withdrawal requests are typically processed within 24 hours. VIP members may receive faster processing times.
  • Crixo reserves the right to request identity verification before processing any withdrawal.
  • Funds deposited on Crixo may only be used for gaming purposes on the platform. Depositing funds without the intention to play is not permitted.
All payment accounts used on Crixo must be registered in your own name. Crixo will not process withdrawals to accounts belonging to third parties. Attempting to use another person's payment account may result in account suspension.

5 Bonuses and Promotions

Crixo offers a range of bonuses and promotions to both new and existing members. All bonuses are subject to specific terms that are published alongside each offer. The general bonus terms below apply to all promotions unless the specific promotion terms state otherwise.

  • Bonuses are available to eligible members only. Crixo reserves the right to exclude any member from a promotion at its discretion.
  • Each bonus offer may only be claimed once per member, per household, per device, and per IP address unless stated otherwise.
  • Bonus funds are subject to wagering requirements before they can be withdrawn. The specific wagering requirement for each bonus is stated in the promotion terms.
  • Wagering requirements must be met within the time period specified for each bonus. Unused bonus funds expire after this period.
  • Crixo reserves the right to withdraw any bonus offer at any time without prior notice.
  • If Crixo determines that a bonus has been claimed in bad faith or through abuse of the promotion system, the bonus and any associated winnings may be forfeited.
Bonus abuse includes, but is not limited to, creating multiple accounts to claim the same bonus, using automated software to meet wagering requirements, or coordinating with other players to exploit promotion mechanics. Crixo monitors all bonus activity and will act on any detected abuse.

6 Gameplay Rules

All games available on the Crixo platform are governed by their individual game rules, which are accessible within each game interface. By participating in any game on Crixo, you agree to abide by those rules in addition to these general terms.

  • All bets placed on Crixo are final once confirmed. Crixo does not accept requests to cancel or reverse confirmed bets.
  • In the event of a technical fault during a game session, Crixo will investigate and resolve the issue based on the game provider's records. Crixo's decision in such matters is final.
  • Crixo does not guarantee the continuous availability of any specific game. Games may be removed, updated, or temporarily unavailable due to maintenance or provider decisions.
  • Using any software, tool, or method to gain an unfair advantage in any game is strictly prohibited and will result in immediate account closure.
  • Crixo's live casino games are operated by third-party studio providers. The rules and outcomes of these games are governed by the respective provider's systems and are independently verified.

7 Prohibited Conduct

The following actions are strictly prohibited on the Crixo platform. Engaging in any of these activities will result in immediate account suspension, investigation, and potentially permanent closure with forfeiture of any balance:

  • Registering more than one account on the Crixo platform.
  • Providing false, misleading, or incomplete information during registration or verification.
  • Using the platform for any form of money laundering or financial fraud.
  • Attempting to reverse, charge back, or dispute any legitimate transaction made on Crixo.
  • Using automated bots, scripts, or software to interact with the platform or its games.
  • Colluding with other players to manipulate game outcomes.
  • Exploiting software bugs or errors to gain an unfair advantage. Any such bugs must be reported to Crixo support immediately.
  • Threatening, harassing, or abusing Crixo staff or other members in any communication channel.
Crixo cooperates fully with law enforcement authorities. Any activity on the platform that is suspected to involve criminal conduct will be reported to the relevant authorities, and all account information may be disclosed as required by law.

8 Responsible Gaming

Crixo is committed to promoting responsible gaming among all members. We provide a range of tools to help you manage your gaming activity and keep it within healthy limits. These tools are available in your account settings and include deposit limits, session time reminders, cooling-off periods, and self-exclusion options.

  • Deposit limits can be set on a daily, weekly, or monthly basis. Once set, limits can be reduced immediately but increases take 7 days to take effect.
  • Self-exclusion allows you to block access to your Crixo account for a defined period. During self-exclusion, Crixo will not send you any promotional communications.
  • If you believe your gaming is causing harm to yourself or others, please contact Crixo support or visit the Responsible Gaming page for professional support resources.

Crixo does not permit gaming by anyone who is under the influence of substances that impair judgement, or by anyone who is in financial distress and using gaming as a means to resolve financial problems. Gaming on Crixo is intended solely as a form of entertainment for adults.

9 Privacy and Data

Crixo collects and processes personal data in accordance with its Privacy Policy. By registering on the platform, you consent to the collection, storage, and use of your personal data as described in that policy. Key points include:

  • Crixo collects personal data for the purposes of account management, identity verification, payment processing, and fraud prevention.
  • Crixo does not sell your personal data to third parties for marketing purposes.
  • Your data may be shared with payment processors, game providers, and regulatory authorities where required.
  • You have the right to request access to, correction of, or deletion of your personal data, subject to legal retention requirements.

For full details on how Crixo handles your data, please review the Privacy Policy.

10 Intellectual Property

All content on the Crixo platform — including but not limited to the website design, logos, graphics, game interfaces, text, and software — is the property of Crixo or its licensed providers and is protected by applicable intellectual property laws.

  • You may not copy, reproduce, distribute, or create derivative works from any Crixo content without prior written permission.
  • The Crixo name, logo, and brand identity are registered trademarks. Unauthorised use of these marks is prohibited.
  • Game content provided by third-party providers remains the intellectual property of those providers and is licensed to Crixo for use on the platform.

11 Limitation of Liability

Crixo provides its platform on an "as is" and "as available" basis. While we work hard to maintain a reliable and high-quality service, we cannot guarantee uninterrupted access or error-free operation at all times.

  • Crixo is not liable for any losses arising from platform downtime, technical errors, or interruptions to game availability.
  • Crixo is not responsible for any losses resulting from your failure to keep your account credentials secure.
  • Crixo's total liability to any member in connection with the platform shall not exceed the total amount deposited by that member in the 30 days preceding the event giving rise to the claim.
  • Crixo is not liable for any indirect, consequential, or punitive damages arising from your use of the platform.
Nothing in these terms limits Crixo's liability for fraud, gross negligence, or any other liability that cannot be excluded under applicable law.

12 Account Termination

Either you or Crixo may close your account at any time. If you wish to close your account, please contact Crixo support. Any real-money balance remaining in your account at the time of closure will be returned to you via your registered payment method, provided all verification requirements have been met and there are no outstanding investigations.

Crixo reserves the right to suspend or permanently close any account at its discretion, including in the following circumstances:

  • Violation of any part of these Terms and Conditions.
  • Suspected fraudulent activity, money laundering, or criminal conduct.
  • Failure to complete identity verification within the required timeframe.
  • Provision of false or misleading information during registration or at any subsequent point.
  • Inactivity for a period exceeding 12 consecutive months.

Where an account is closed due to a terms violation, Crixo reserves the right to withhold any balance pending investigation. If the investigation confirms a breach, the balance may be forfeited in full.

13 Changes to These Terms

Crixo may update these Terms and Conditions at any time. When material changes are made, Crixo will notify registered members via email or an in-platform notification. The updated terms will be published on this page with a revised effective date.

If you do not agree with any changes to these terms, you must stop using the Crixo platform and close your account. Continued use of the platform after the effective date of any changes constitutes your acceptance of the revised terms.

14 Contact Us

If you have any questions about these Terms and Conditions, or if you need clarification on any point, please contact the Crixo support team. We are available 24 hours a day, 7 days a week.

  • Email: [email protected]
  • Live Chat: Available directly on the Crixo platform after login.

For issues related to responsible gaming, please visit the Responsible Gaming page for dedicated support resources and self-help tools.

What These Terms Protect

Crixo's terms are designed to create a fair, secure, and transparent environment for every member on the platform.

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Account Security

Clear rules around account ownership, credential security, and identity verification protect your account from unauthorised access and ensure your funds stay safe.

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Fair Payment Rules

Transparent deposit and withdrawal policies mean you always know how your money moves. No hidden fees, no surprise holds, and clear timelines for every transaction.

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Honest Bonus Terms

Every bonus on Crixo comes with clearly stated wagering requirements and expiry dates. No small print designed to trap you — just straightforward conditions you can actually understand.

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Equal Treatment

The same rules apply to every member on Crixo. No special exceptions, no preferential treatment. The terms exist to make sure every player competes on a level playing field.

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Fraud Prevention

Strict rules against multi-accounting, bonus abuse, and collusion protect honest players from those who would try to game the system. Crixo monitors activity continuously.

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Responsible Gaming

The terms reinforce Crixo's commitment to responsible gaming by setting clear boundaries and ensuring that tools like deposit limits and self-exclusion are always available to members.

Ready to Play by the Rules?

Now that you know how Crixo works, join over 500,000 members who trust the platform for fair, secure, and entertaining online gaming in Bangladesh.

bKash · Nagad · Rocket supported 18+ only · Play responsibly 24/7 support available