Your privacy is not a checkbox for us — it is a core part of how Crixo operates. This policy explains exactly what data we collect, why we collect it, how we use it, and what rights you have over your own information.
Crixo is an online gaming platform serving players in Bangladesh. When you use Crixo — whether you are browsing the site, registering an account, making a deposit, or playing a game — we collect certain information about you. This Privacy Policy is here to make sure you understand exactly what that information is and how it is handled.
We take privacy seriously at Crixo. We do not sell your personal data to advertisers. We do not share your information with third parties for their own marketing purposes. Every piece of data we collect has a specific, legitimate reason behind it — whether that is processing your payment, verifying your identity, keeping your account secure, or improving the platform experience.
This policy is written in plain language because we want you to actually read and understand it. If anything is unclear, our support team is available 24/7 and happy to explain any part of this policy in more detail.
Crixo collects the following categories of personal data from its members and platform visitors:
| Category | Examples | Required? |
|---|---|---|
| Identity Data | Full name, date of birth, national ID number | Yes |
| Contact Data | Mobile number, email address | Yes |
| Financial Data | bKash / Nagad / Rocket account numbers, transaction history | Yes |
| Technical Data | IP address, device type, browser, operating system | Automatic |
| Usage Data | Pages visited, games played, session duration, bet history | Automatic |
| Verification Data | ID card scan, selfie, proof of address documents | When requested |
| Communication Data | Support chat logs, email correspondence | When you contact us |
Crixo collects your personal data through the following channels:
Every use of your personal data at Crixo has a clear and legitimate purpose. We use your data for the following reasons:
Crixo does not sell your personal data. We share your information only in the following limited circumstances, and only to the extent necessary for each purpose:
All third parties who receive your data are required to handle it securely and in accordance with applicable data protection laws. Crixo does not permit third parties to use your data for their own marketing purposes.
Crixo uses cookies and similar technologies to make the platform work properly and to understand how members use it. Here is a breakdown of the types of cookies we use:
Crixo retains your personal data for as long as your account is active and for a period after account closure as required by law and our internal policies. Specific retention periods are as follows:
When data is no longer required, Crixo securely deletes or anonymises it so that it can no longer be linked back to you as an individual.
Crixo takes the security of your personal data seriously. We have implemented a range of technical and organisational measures to protect your information against unauthorised access, loss, alteration, or disclosure.
As a Crixo member, you have the following rights over your personal data. To exercise any of these rights, contact our support team at [email protected].
Crixo gives you meaningful control over your personal information. Here is what you can ask us to do at any time.
Request a copy of all personal data Crixo holds about you. We will provide this within 30 days of your request.
Ask us to correct any inaccurate or incomplete personal data we hold about you. We will update it promptly.
Request deletion of your personal data where we no longer have a legal basis to retain it. Some data must be kept for compliance reasons.
Ask us to pause processing of your data while a dispute or correction request is being resolved.
Request your data in a structured, machine-readable format so you can transfer it to another service if you choose.
Object to processing of your data for direct marketing purposes at any time. We will stop immediately upon receiving your request.
The Crixo platform is strictly for adults aged 18 and over. We do not knowingly collect personal data from anyone under the age of 18. If you are a parent or guardian and believe that a minor has registered on Crixo or provided us with personal data, please contact us immediately at [email protected].
Upon receiving such a report, Crixo will investigate promptly and, if confirmed, will delete the minor's data and close the associated account. Any funds in the account will be handled in accordance with our Terms and Conditions and applicable law.
The Crixo platform integrates with third-party services including game providers, payment processors, and analytics tools. While Crixo carefully selects its partners and requires them to maintain appropriate data protection standards, we are not responsible for the privacy practices of third-party services that operate independently of the Crixo platform.
We recommend reviewing the privacy policies of any third-party services you interact with through the Crixo platform if you have concerns about how they handle your data.
Crixo may update this Privacy Policy from time to time to reflect changes in our data practices, legal requirements, or platform features. When we make material changes, we will notify registered members via email or an in-platform notification, and we will update the effective date at the top of this page.
We encourage you to review this policy periodically. Your continued use of the Crixo platform after any changes are published constitutes your acceptance of the updated policy. If you do not agree with any changes, you should stop using the platform and contact us to close your account.
If you have any questions, concerns, or requests relating to this Privacy Policy or the way Crixo handles your personal data, please get in touch with our team. We aim to respond to all privacy-related enquiries within 5 business days.
For concerns related to responsible gaming and self-exclusion tools, please visit the Responsible Gaming page.
Privacy protection at Crixo is not just a policy document — it is built into every layer of how the platform works.
Every piece of data you send to Crixo travels over an encrypted connection. Your login credentials, payment details, and personal information are protected in transit at all times.
Crixo has never sold member data to advertisers or data brokers, and we never will. Your information exists on our platform to serve you — not to generate revenue from third parties.
Every category of data we collect has a documented purpose. We do not collect data speculatively or hold onto it longer than necessary. What we collect, we use. What we no longer need, we delete.
Identity documents submitted for verification are handled by certified verification partners and stored in encrypted form. They are never shared beyond what is required for compliance.
You are always in control of whether Crixo contacts you with promotions. Opt out at any time with a single request to our support team — no questions asked, no delays.
Crixo's systems are regularly tested by independent security professionals. We take a proactive approach to identifying and fixing vulnerabilities before they can affect our members.
Now that you know how Crixo protects your privacy, join hundreds of thousands of members who trust us with their data and their gaming experience every day.