Crixo FAQ – Got Questions?
We Have Answers.

Creating a Crixo account takes less than two minutes. Go to the Register page, enter your mobile number, choose a username and password, and submit the form. You will receive a verification code on your phone — enter it to activate your account. Once verified, you can log in and start playing straight away. There is no need to upload any documents just to register.

On the Login page, tap "Forgot Password" and enter the mobile number linked to your account. You will receive an OTP via SMS. Enter the OTP, then set a new password. The whole process takes about 60 seconds. If you do not receive the OTP within two minutes, check that you entered the correct number and try again. Still stuck? Contact support via live chat.

No. Each player is allowed one Crixo account only. Creating multiple accounts is a violation of Crixo's Terms and Conditions and may result in all accounts being suspended and any winnings being forfeited. If you think a duplicate account was created by mistake, contact support immediately to get it resolved before it causes any issues with your main account.

You must be at least 18 years old to register and play on Crixo. This is a strict requirement and applies to all players regardless of location. Crixo takes responsible gaming seriously and reserves the right to request age verification documents at any time. Accounts found to belong to underage players will be closed immediately and any funds returned.

To update your registered mobile number or other personal details, log in to your Crixo account and go to the Account Settings section. Some changes — like updating your mobile number — may require identity verification for security reasons. If you are unable to make the change yourself, reach out to the Crixo support team via live chat and they will assist you directly.

Crixo supports the most popular local payment methods used in Bangladesh:

• bKash – the most widely used option among Crixo players
• Nagad – fast processing, widely available
• Rocket – Dutch-Bangla Bank mobile banking

All three methods support instant deposits. There are no hidden fees charged by Crixo on deposits, though your mobile banking provider may apply their own transaction charges.

The minimum deposit on Crixo is designed to be accessible for all players. You can start with a small amount and still access the full game library. Exact minimum amounts are displayed on the deposit page inside your account. Crixo regularly reviews these limits to make sure they stay fair and practical for Bangladeshi players.

Deposits via bKash, Nagad, and Rocket are processed instantly in most cases. Your Crixo wallet balance should update within a few seconds of completing the transaction. If your deposit has not appeared after 10 minutes, take a screenshot of your payment confirmation and contact Crixo support via live chat. Do not make a second deposit until the first one is resolved.

Yes. All transactions on Crixo are protected by 256-bit SSL encryption — the same standard used by banks. Your payment details are never stored on Crixo servers. Deposits go through your existing mobile banking app (bKash, Nagad, or Rocket), so you are always in control of the transaction. Crixo will never ask for your mobile banking PIN or password.

Log in to your Crixo account and go to the Withdrawal section in your wallet. Enter the amount you want to withdraw, select your preferred method (bKash, Nagad, or Rocket), and confirm the request. Withdrawals are typically processed within a few hours. Make sure the mobile number on your Crixo account matches the one registered with your mobile banking app to avoid delays.

Most Crixo withdrawals are processed within 1 to 6 hours during normal operating hours. In some cases — particularly for larger amounts or first-time withdrawals — a brief review may be required, which can extend the time slightly. If your withdrawal has been pending for more than 24 hours, contact Crixo support with your transaction reference number for an update.

Withdrawals can be rejected for a few common reasons:

• Bonus wagering requirements have not been fully met
• The withdrawal amount is below the minimum limit
• Account verification is incomplete
• The mobile number on your Crixo account does not match your payment account

Check your account notifications for the specific reason. If you are unsure, contact support and they will explain exactly what needs to be resolved before your withdrawal can go through.

Crixo does not charge any fees on withdrawals. However, your mobile banking provider (bKash, Nagad, or Rocket) may apply their standard transaction fees when receiving funds. These fees are set by the payment provider and are outside of Crixo's control. Always check your mobile banking app's fee schedule if you want to know the exact amount you will receive.

Crixo offers 200+ games across multiple categories. The current featured titles include:

• WM Live – premium live dealer tables
• Rooster Rumble – the most-played game on Crixo
• Supermarket Spree – fun bonus slot
• Phoenix Rises – high-volatility slot
• Exclusive Games – Crixo-only titles
• Treasures of Aztec – cascading wins slot
• BetterLive Live – premium live casino

All games are available on mobile and desktop with no downloads required.

No downloads are required to play games on the Crixo website. All games run directly in your browser on both mobile and desktop. However, if you want the best mobile experience — faster loading, background session support, and biometric login — you can download the free Crixo app from the App page. It is an Android APK, about 28 MB, and installs in under a minute.

All Crixo games use certified Random Number Generator (RNG) technology, which ensures every result is completely random and independent of previous outcomes. Live casino games like WM Live and BetterLive Live use real physical equipment — cards, wheels, and dice — streamed in real time, so there is no way to manipulate the outcome. Crixo is committed to fair play and transparent gaming for all players.

Yes, all Crixo games are fully optimised for Android. You can play directly in your mobile browser or download the Crixo app from the App page for a smoother experience. The app supports Android 6.0 and above and is designed to run well even on mid-range devices with standard 4G connections. iOS support is available via the mobile browser.

New Crixo members receive a welcome bonus on their first deposit. The bonus is credited automatically to your account once your deposit is confirmed. The exact bonus amount and percentage are displayed on the promotions section after you register. To make sure you qualify, do not use any bonus code unless one is specifically provided during registration.

Wagering requirements (also called rollover requirements) mean you need to bet a certain amount before bonus funds can be withdrawn as real cash. For example, if you receive a bonus with a 10x wagering requirement, you need to place bets totalling 10 times the bonus amount before you can withdraw it. Your account dashboard shows your current wagering progress in real time. Always read the bonus terms carefully before claiming any offer.

Yes. Crixo runs regular promotions beyond the welcome bonus, including free spins on featured slots, cashback on live casino losses, reload bonuses on subsequent deposits, and game-specific offers tied to titles like Rooster Rumble and Phoenix Rises. Promotions are updated regularly, so it is worth checking the promotions section in your account after logging in to see what is currently available.

If your bonus has not appeared within 30 minutes of qualifying, first check that you met all the conditions — correct deposit amount, no existing active bonus, and no use of a VPN during registration. If everything looks correct, contact Crixo support via live chat with your deposit confirmation details. The support team can manually review and credit the bonus if it was missed due to a system delay.

Crixo uses 256-bit SSL encryption across the entire platform to protect all data transmitted between your device and our servers. Your personal information is stored securely and is never sold or shared with third parties without your consent. For full details on how your data is collected, stored, and used, read the Privacy Policy.

Yes. Crixo provides responsible gaming tools that allow you to set daily, weekly, or monthly deposit limits directly from your account settings. You can also set session time reminders to help you keep track of how long you have been playing. These tools are designed to help you stay in control and enjoy gaming as entertainment. Visit the Responsible Gaming page for a full overview of available tools.

Self-exclusion allows you to temporarily or permanently block access to your Crixo account if you feel your gaming is getting out of control. To apply, contact Crixo support via live chat or email and request a self-exclusion. You can choose a cooling-off period (e.g. 30, 60, or 90 days) or a permanent exclusion. During the exclusion period, you will not be able to log in, deposit, or receive any promotional communications from Crixo.

If you are concerned about your gaming habits, the most important step is to reach out. Crixo's Responsible Gaming page has practical tools including deposit limits, session reminders, and self-exclusion. You can also contact the Crixo support team at any time — they are trained to handle these conversations with care and without judgment. Gaming should always be fun. If it stops feeling that way, it is time to take a break.